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[Solved] Did I receive faulty lift supports?

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Hello Scotty and Community,

I just bought new lift supports for the rear window on my Toyota Matrix, but the darn things will not close now that they are installed! Did I get faulty ones? Is there something I can do to get these new supports to budge a bit? Thank you!

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well make sure you didn't install them upside down sometimes that can't happen but if you installed them right side up then they are the wrong size

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Thank you, sir! Turns out, earlier today I verified that I ordered the wrong ones. No mechanical issue here, but don't have a fix for the brain yet. Thank you, Scotty!

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