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2018 Chevrolet Malibu Turbo went out 111 miles out of warranty

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GM product

 

Scotty I just need some advice please my daughter bought 2018 GM product, A Chevrolet Malibu.  She has 60,111 miles on it and the turbo went out.  Two Chevy dealers told her that the warranty was 60,000 miles and they are sticking to it.  The cost to replace the turbo is $2400.  She is 111 miles over the 60,000 warranty and I was wondering if you have any advice to maybe have GM change their minds.  I love your videos thanks so much for putting him out.

Skip Kennedy

5 Answers
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Dealerships do the servicing, but it's GM's warranty, not the dealer's, contact GM corporate. Maybe they'll help you out. 

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You could also send an e-mail to Mary Barra’s office at mary.barra@gm.com and explain the issue.  Someone from her executive customer service team may respond back - not a guarantee but surprisingly they have responded and helped others before.

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bring the service manager a fancy bottle of whiskey

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One suggestion is looking online to see if there are other people reporting having the same issue as your daughter's car had. Then using the fact that it's not an isolated issue you might be able to get GM corporate to cover the cost of repairs. I know of people having used this method with other manufacturers so hopefully this works for you too.

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If it's out of warranty, it's out of warranty.  Unless you can prove the turbo was defective, good luck.

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