You Were Right About RockAuto

Question

1986-1988 Mazda 626 non-turbo muffler. The RockAuto website shows the Bosal 171-389 as the replacement part.

1. Shipment was delayed 24 hr.

2. Shipping box arrived with multiple holes, allowing the muffler to stick out of the box. Shipping box was re-taped by FedEx, causing the one-day delay.

3. There were multiple dents on the muffler, possibly due to rough handling during shipping.

4. The new muffler mounting bolt center distance is 3.7", which is too wide compared to the OEM muffler bolt center distance of 3.3". New muffler cannot fit without additional modification.

5. The new muffler supporting steel rods do not line up with the mounting holes on the vehicle.

6. I received a quote of $30 from a local muffler shop to

- Cut the two bolts on the new muffler, drill two holes with 3.3" bolt center distance, and re-weld two new bolts on the new muffler.

- Cut the new muffler support steels rods, and re-weld them to the proper location so that they will line up with the mounting holes

on the vehicle.

7. I asked Rockauto to credit $30 back to my credit card so that I can pay the muffler shop to repair the new muffler so that it will fit the vehicle. In

return, I will keep the muffler as-is, without warranty claim. The other option...send a box with pre-paid return shipping since the origin box was damaged during shipping. I sent Rockauto 10 photos to support my claim.

8. RockAuto claimed that they sent the correct part and I have to pay for return shipping.

I have filed a dispute claim with the credit card company. Do you have another suggestion to get my $ back from RockAuto. Please let you're audiences know about the risk of buying from RockAuto if the part doesn't fit...even it's Rockauto fault.

MountainManJoe · Accepted Answer

Their customer service is minimal to keep prices down. However, I have nothing but good things to say about Rockauto. I've been happily ordering hundreds of dollars worth of parts from them for over 5 years. I had a problem one time with a misprinted quantity. I used the claim process on their website and got my money refunded in a timely manner. I will keep recommending RA to everyone.

Doc · Answer

Baloney!  You didn't do enough research to order the correct part.

mittegag · Answer

That's why when I order from them, I call on the phone and explain EXACTLY what I have and what I need. Haven;t had any problems with them.

As a side note, always get the part with the little heart next to it. those are the best.

Whatchamacallit · Answer

I would contact Rockauto again and insist on a full refund with them paying for shipping and threaten to not do business with them again as well as report them to Better Business Bureau (BBB) and to Scotty Kilmer who has over 1 billion views (most of any automotive Youtube channel) and 4.5+ million followers, who will expose them. Be persistent and eventually they will refund you in full.

https://www.bbb.org/us/wi/madison/profile/new-auto-parts/rockauto-llc-0694-36000240