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[Solved] Dealer won't honor tire warranty, help

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Topic starter

Hey Scotty,

I have a Dealer Loyalty Protection (DLP) extended warranty for my recently purchased 2018 Mitsubishi Outlander Sport, with included tire protection. I went over a curb and damaged a tire. The service department at the dealer said my tire claim was denied because the tread depth is too low (they told me they measured it at 2/32). I measured my other 3 tires and they are all 6/32, after 14,000 miles driven on brand new tires when I purchased the car. Is the service department lying to me so that I give them $199 for a new tire instead of getting it free from the warranty? Please help, this is causing me a lot of stress 😔 What should I do? 😔

6 Answers
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Topic starter

Update: I went into the dealership this morning at 10am with a friend. They told me I will get the tire for free and they will call me in 2 days when it is available Smile Thank you guys. Going in and complaining in person worked.

5

Have them demonstrate doing the tread measurement on that tire.

And take a video or photos of their measurement with your cell phone.

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Posted by: @newdriver

The service department said that they no longer have my tire, they threw it away I was told.

MASSIVE RED FLAG. They should’ve held onto it until a resolution was reached by both parties.

Normally I’d say pursue this, but for $200, just save yourself the stress and hassle and buy another tyre/s from an independent tyre store.

This is common practice by stealerships to weasel their way out of warranty work, no matter how minor. It’s why Scotty says most extended warranties are a scam.

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Posted by: @newdriver

The service department said that they no longer have my tire, they threw it away I was told.

Sounds like a coverup to me. They are supposed to give you your old parts back upon request. Instead they effectively stole your property. You could put the gorilla suit on and get the police involved if you really want to push it.

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Posted by: @newdriver

they threw it away

You were robbed.

 
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Topic starter

The service department said that they no longer have my tire, they threw it away I was told.

It is probably now on the left rear of the manager's car.

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