I have a 2019 Ford Ecosport

2.0 Automatic with 52,175 miles

The other day I started up the vehicle to take my daughter to school and the Screen did not come on. The radio doesn’t play it’s just a black screen.

HERES WHAT I KNOW:

The screen is getting power. The back light comes on so it’s illuminating the black screen. Also the lights on the radio and around the USB ports are on.

I have tried resetting the system by pushing the power button and seek button. It does something because the lights go out and come back on. But the screen is still black

I tried pulling the SYNC fuse. That did nothing.

I also removed just the negative battery cable for 10 minutes.

I removed the positive cable for 10 minutes.

I removed both of them for 10 minutes.

Does anyone have suggestions? I have an appointment with the ford dealership. I live in Charleston SC and EVERY dealership is booked into May. 

Thanks!