As the title says, I have a 2019 Honda Accord Touring, with just 28'000 KM's on the odometer. I took it in to have the summer tires put on and they told me my rear brakes were shot already. (The fronts were perfectly fine)
The car is babied and I don't brake hard at all unless it's an emergency situation.
The dealer claims this was caused because when I had it in for it's last oil change, it was supposed to have the brakes serviced. (It had around 22K KM's on it at that time) They didn't have time to service it then because they were so busy, and said to call and schedule it for another date.
I thought it would be fine to wait until I brought it in to change over to the summer tires, as it was still mid-winter, and I figured a brake cleaning/service would be a waste since the roads were still full of snow, salt, ice, etc.
I pushed back on the dealership and they eventually agreed to replace the pads and rotors under warranty. They also said that the brakes aren't well oiled at the factory, so the first brake service appt is extremely important to maintaining the life of the brakes.
I'm grateful they covered it under warranty but I'm left highly annoyed at the fact they insisted on blaming me for the problem. I'm also questioning the long-term reliability of this car now.
I've friends with other Honda vehicles that have over 60K on the dial and have never had the brakes serviced and they've never had a problem.
Should I be concerned? Was I in the wrong?
-Mack
Where they're just Total lines scumbags typical at any dealership there's no reason I'd wear out that fast unless you back up all the time going 20 mph slam on the brakes or if they're sticking I would watch them to see if they have a problem in the future
Yeah you did well holding your ground. Part of me thinks they replaced it under warranty because they didn’t want you to go to another mechanic and be told the brakes are working fine, and you ending up getting a lawyer involved.
In future, find a reputed independent mechanic like Scotty to perform all your routine car maintenance.
Appreciate the support. I take it to the dealer because it's a lease. One I'd intended to buy out at the end, but maybe not if it continues to have issues like this. Is it okay to take a leased vehicle to an independent mechanic for it's routine maintenance? (sorry for the dumb question)
Thanks Scotty! Glad I have a right to be suspicious and I will for sure be keeping a close eye on the rear brakes.
Love your videos and the work you're doing to help folks out!