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2017 Ford Fusion power windows messed up

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Hi Scotty, My driver and passenger power windows are messed up. They will come down if rolled all the way up, both in auto and manual. I saw a video on youtube that say to roll down all the way and hold for 15 sec. Then roll up manually to to top and hold for 15 sec. I've tried this multiple times without any luck.  

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3 Answers
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Have you already tried this?

https://www.fusionsportforums.com/threads/window-bounce-back-wont-close-procedure-to-fix.10242/

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Did you do it when the door was closed? 

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Yes, both open and closed. 

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