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GM Is Ditching On-Star in older vehicles!

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Hi Scotty,

I,m mad as hell!  GM has sent us notice that functionality of On Star will stop on January 1, 2023 because the cellular carriers are dropping 2G coverage. This will affect GM vehicles 2014 and older. I have a 2011 Silverado and a 2014 Buick Enclave.  They are in excellent condition and expect to keep them several more years. I know GM could come up with a fix for this!  Dodge/Chrysler came up with a fix, why can’t GM?  I know… It’s the money!

OnStar will no longer be able to stop a stolen car, all functions in the app including remote lock and unlock, checking tire pressure will be lost.  This is not what a signed up for!

If GM doesn’t come up with a solution I will never buy another GM product.

Thanks,

Ken

 

9 Answers
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I would never buy a new GM product anyway.

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GM Is Ditching On-Star in older vehicles!

It's not really GM, it is as you said, the cellular carriers ceasing to support your hardware.

I know GM could come up with a fix for this!

Your hardware is outdated, I think you could upgrade it. They did have an upgrade program for some cars in Canada.

Generally that's just how car manufactures are, 3G became mainstream in '09 and it took them 6 years to adopt it.

why can’t GM?  I know… It’s the money!

I do not think it is about money, Sure sounds like typical GM incompetence. 

If GM doesn’t come up with a solution I will never buy another GM product.

Pro tip: Don't buy a GM product even if they find a solution, they're generally crap. 

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Posted by: @tubstiger

If GM doesn’t come up with a solution I will never buy another GM product.

This alone can be the best outcome you can get out of this situation. 

6

GM is not obligated to adapt decade-old vehicles that are long out of warranty to external technology changes. There would be no possible "solution" other than to replace the old OnStar hardware with 4G or 5G compatible equipment to work with current cellular technology.

As with the phasing out of analog OnStar in 2008, they are not going to do that and since it is not a safety issue like defective suspension or the GM ignition switch debacle there will be no recall.

 

6

This happened a long time ago. You can upgrade to the newest generation of onstar if you want. But the new hardware is pretty expensive. Onstar is useless anyway. There are more serious  reasons to abandon GM. Gadgets are not among them. You can switch to Toyota if you want, but they will charge you even more for their useless services. 

6

This is no different to when Apple said they'd no longer support any 3g or older phones, or Microsoft not supporting older PC's operating systems. My question is, why are you even still using OnStar anyway? The service sucks and is too expensive for what you get.. As soon as my free trial is up, I always cancel it.

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OnStar is a relic of the mid-2000s. The time before you had a smartphone in your pocket. You could press the button and ask for hotels in the area, or restaurants, etc. Nobody uses that nowadays. Your smartphone has a GPS and Google Maps. You can command it with your voice, using the cell service you already pay for. You can use an app like Life360 to notify your relatives you've arrived at certain places, if you were in an accident, etc. I think that one is only a few bucks a month for a subscription.

Ford's Sync automatically calls 911 if it detects a collision, using your cell phone. A coworker has a 2016 Malibu and he controls it from his phone when it's in the parking lot. He starts it before he leaves to warm it up or cool it down. OnStar was cool 15 years ago, it's just a fossil today. 

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I have 2 GM vehicles both came with Onstar, and I have never used it.  I don’t see a point to using Onstar.  You will get along just fine.

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Very surprising that your Silverado and Enclave are very dependable coming from a junky car company lol. The best you could do from my point of view since On Star will be long gone next year is use a anti theft steering wheel lock just in case if anyone tries to car jack one of your vehicles. 

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