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Kia Sorento from Hell


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So...on Feb. 5 2020, we were almost home when the car died (2014 Kia Sorento w/85,000 miles). It restarted...backfired and wouldn’t go more than 45 mph. Then, we were home and realized there were also no brakes...that was fun. Anyway...had the car towed to FUCCILLO KIA in Schenectady, NY. So far, first was throttle body, they replaced that...not the problem. Then replaced some gasket...not the problem.  But, charged for parts/labor anyway. Since then we get bi-weekly updates about the tech looking and corporate giving them direction. So far, they don’t know what’s wrong and say we owe more than $1,500 in diagnostic/labor fees. Today, March 6, they called and said they need to replace computer and wiring harness at a cost of $3,000...not covered under 100,000 mile warranty. My name is Arden    Sorry...but they just should replace the car or buy the car back......I had a great Hyundai, a kia this Sorento is so disappointing. I cannot afford the repairs on this car and with only 85,000 this should never have happened.


On Friday, May 29th, picked up the car. Paid $3,600 after Kia’s  “goodwill “ of $600...whoopee!.  They replaced throttle body, some gasket and then entire wiring harness. June 6th.... ran for 2 days and died again...same power.  Had t towed again. Car has been there again over a week and needs throttle computer thing... $500, but they’re giving us 10% off...are you kidding me? Oh, not really pertinent, but they didn’t charge any “storage fees”... once again, are you kidding me? June 9th they said my car was fixed but the check engine light keeps coming on and they’re checking all the codes...are you kidding me?? Afraid to drive this car..WTH...whadayathink??


Got the car back...”all fixed ” on July 15th. (Oh, by the way, gas tank was empty and inspection was up in May.) Driving around for errands today, July 21 it started losing power for no reason.. just like before but at least the brakes work. Kinda scary when your car just dies in traffic. So...nothing is fixed.


July 21... Called Fuccillo, waiting for a callback on price of another wiring harness. This is a Kia at a Kia dealer and they don’t have a clue what they’re doing.


July 22... Fuccillo says we need another harness, $2400 plus $1200 labor..I am speechless ... plus they won’t tow the car...I’ve paid twice so far for towing


February 15th, 2021. So, contacted Atty General in August...nothing yet 😡. Car has been sitting here. Drove it a few times. My mechanic in town drove it for two weeks..nothing happened. Today the check engine light came back on. Last time I drove it, shut it off, took out key and was still running😳.  Anyway, I have copies of bills with parts replaced and the car is still not fixed.


Any ideas???


personal info removed. Please don't post that here.

7 Answers

Yup, pretty much sums up a Hyundai/Kia ownership experience. 

Im surprised the dealer didn’t tell you, you needed new seats!

Get your lawyer involved & throw the book at them. This has GOT to stop!

They are cluelessly throwing parts at it (from your pocket) and hoping it will fix your problems. You’ve probably paid more in repairs, than what the vehicle is worth. 




A proposed settlement of a class action lawsuit known as In re: Hyundai and Kia Engine Litigation, No. 8:17‑cv‑00838‑JLS‑JDE and Flaherty v. Hyundai Motor Company, et al., No. 18‑cv‑02223 (C.D. Cal.) allege that 2011–2018 and certain 2019 Kia Optima, 2012–2018 and certain 2019 Kia Sorento, and 2011–2018 and certain 2019 Kia Sportage vehicles suffer from a defect that can cause engine seizure, stalling, engine failure, and engine fire, that engine seizure or stalling can be dangerous if experienced, and that some owners and lessees have been improperly denied repairs under the vehicle’s warranty.


"now this Sorento is so disappointing. I cannot afford the repairs on this car and with only 85,000 this should never have happened."

100k miles is the max life of any Hyundai product after 2010

I did the math $7600, way over the value. Open a lawsuit on that group of blockhead ignoramus brained halfwits.
so much for the 100k warranty. Never buy a Korean car ever again. It doesn't help that this one was made in US.


Sounds like the catalytic converter is clogged. Any body bother to check the back pressure. I went to the dealer the other day and saw at least 5 old engine blocks that had been recently removed from cars. They were piled next to the parts counter. What an advertisement.  I just bought a 2021 Sorento. I love hearing stories like this. My car runs great but it's only 2 months old. I have a 10 year old Santa Fe that also runs great and I am told they come off the same assembly line in Georgia. The loss of brakes sound like no vacuum or a loss there of. Good luck.


Scotty says get a lawyer at 8:01


Try legal action but otherwise there is an extremly simple way of getting rid of it


Your problem could easily be solved by driving it into the ocean and never seeing it again but throwing trash into the ocean is bad for the environment so I'd be wary.


The state attorney generals office is very uninterested in car dealer disputes because they get so many of them. They consider horror stories like yours normal especially when it pertains to a foreign car. I had a similar situation with a Hyundai where a dealer could not fix an issue that caused the check engine like to come on. I brought the car to another dealer and told them I wanted an inspection. I told them inspection is not due so if it fails leave the old sticker on the car. It will fail with a check engine light on and you want the certificate saying it fails. Then file a complaint with the department of motor vehicles and give them all the same story you just gave us. NYDMV got me a complete refund. I then let the second dealer fix the car. They found a sensor had been disconnected. Dealers quake in their boots when they hear DMV is involved. If they loose their license to inspect cars they are out of business. NYDMV is very sensitive to any suspicious behavior involving high amounts of money and inspections. You still have to find someone to fix the car but you will at least save a bunch of money. As far as a competent mechanic try and see if a Hyundai dealer close by will take a look at it. The cars are very similar. They share the same drive trains. Hyundai's have been around a while so their mechanics have experience. Kia is a relative new comer to the states and the new dealers don't have competent mechanics yet. Bet ya an experienced Hyundai mechanic will fix your car and it won't be because it needs a second new wiring harness.

I just bought a 2021 Kia Sorento and I love the car. It is my first Kia and I am having dealer troubles. Nothing on the scale of your horror story but just enough to be annoying. I hope you get your car fixed.

This does not bode well for my new investment . Just don't tell my wife. Sweaty