Dear Scotty, I have a 2008 Volvo XC70 that I took to the dealer for 95K routine maintenance and to have the windshield washer pump replaced. It took the dealership over a month to solve the washer pump issue.

First they said the pump didn’t need replacing; I had a leak in the headlamp washers and the valves needed to be replaced (which requires removal of the front end of the car). When I came to pick the car up, the headlamp washers didn’t work. They took the car back and delete that the pump needed to be replaced.

I came back to pick up the car over 2 weeks later, and now the check engine light is on. They took the car back and are now claiming it’s the leak detection pump in the evap system. I asked why this wasn’t discovered during the routine maintenance, and the dealership is blaming it on “bad timing.” 

I know this is an older model car, but I wasn’t having any problems beside the washer pump before I took the car in, and the bungled that so bad, I’m convinced they somehow caused this problem. Am I crazy? I definitely won’t be going back to this dealership again. Please advise.