I have a 2018 Honda Accord Sport 1.5T with 67,000 miles. Ever since the car was relatively new it would have an issue where the adaptive cruise control, braking mitigation system and lane departure mitigation system would stop working. The error would say “see your dealer”. When I’d go on the dealers website and schedule service for that problem it says online to turn the car off and turn it back and and this should fix the error. It always worked so I never bothered bringing the car in for the issue. I got all my regular maintenance done at the Honda dealership I bought it from. In February 2021 I brought the car in for maintenance and they said there was recall and needed to update the software system. It took 4 hours and when I got the car back the same 3 errors popped up on my drive home and the adaptive cruise control stopped working all together. It came back on once or twice in the last month but the other 98% of the time it doesn’t work. At all. I took it to Honda last week and they said “well that was 2 months ago when we did the update. That doesn’t have anything to do with cruise control/braking sensors”. Basically saying it’s my fault I didn’t bring it back right away and I could’ve done something to it in that time and it’s out of warranty.
I was considering selling the car to get out of paying anymore interest on it and get a used RX 350 for my growing family and be able to save the money I was putting into the accord payments. But now I can’t even sell the car for what’s it’s worth. Honda offered me $16,500 for the accord in its current condition or said it’d be $135 to take off the front bumper and see what’s wrong with it. I tried contacting corporate Honda and they said it’s out of warranty and they won’t do anything. Do I take the loss and trade it into the dealership and get $2000 less than what I could get if everything worked properly and sold it myself? Or do I keep pressing them and the dealership?? I feel victimized by Honda and I know they won’t like hearing that on google reviews.
I would document the hell out of my experience - every phone call, receipt, etc. and pursue it up the Honda corporate chain, if only to find a dealership who knows these sensor-based systems in and out.
I did that with a Toyota dealership that screwed me by not doing work that they billed me for, and got $1500 back, so it can happen. Honda, unlike some other car companies, has a good rep, and there are people in the org that want to protect that - you just have to find one.
Thanks. I’ll keep documenting everything. Funny when I called to speak to a manager today they had no record of me bringing it in last week even though they had it for 4 hours before they called me and said it has nothing to do with the recall update. I just don’t see how they can argue a consumer. It worked before they did the update. Now it’s not working. They need to fix it. I may even pay for them to fix it and then dispute it with corporate. I really am just trying to get rid of the car now but I’ve already spent over 16k between payments and interest I want to at least get what I would’ve gotten for the car before they did the update! It’s becoming a huge headache!
didnt a guy post last week that his fairly new civic headed to the ditch after making a right hand turn
https://carkiller.com/scottykilmer/qa/2020-honda-civic-electrical-failure-at-2800-miles/#post-34807
lol at honda
