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Very Disappointed Honda Owner

  

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Hey Scotty,

 

Thought I would share how Honda quality is going down the drain. Like you, I like to maintain and keep my older cars on the road. I have a 2012 Honda Crosstour V6 AWD. At 105,000 miles in August of 2023, I brought the car to a Honda service to change the timing belt, water pump, and tensioner. Had a 12 month warranty. 13.5 months later in October 2024, the timing belt snapped and of course, interference engine, killed the motor. Reached out to Honda Corporate and first said they would help, then changed their minds and said the car is too old. To me it’s not about the car, it’s about the part. Timing belt should last 100k miles so I feel scammed not being told they don’t last. I would have just left the old belt on if that was the case! Never buying a Honda again!


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Well here's the thing. You had. The timing belt changed but realize the timing belt runs on the water pump. It runs on various bearings and if the pump or any of the bearings go bad then of course the belt will break. The engine will go. Goodbye. So unless they changed all those other parts they'll just say well. These other parts broke and that's what happened. But really they are being scumbags cuz they did the job and the belt supposed to last 100,000 mi. They're just being turds which is typical for any car dealership. If I were you, I would attempt to contact Japanese in Japan from Honda and I even had a guy years ago in Houston who did that and a little Japanese guy came to my door about a year later with a check for $1,800 to give to my customer. You never know


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