I have a 2020 toyota Corolla with out a sunroof. On certain bumps I can hear metal clanging together. I went to the dealer and they said I would have to pay for the headliner drop depending on what they find. A defective part they would cover. A simple adjustment I am on the hook. I am not paying 800 bucks for it. Anybody have an idea what it could be? I don't know how they connect roof bows, but looking at a diagram that is the only metal I see that connects.
oh please, what a load of dung! You shouldn't let them get away with pathetic stories like that.
Ask them to kindly show you where in the owner's manual it says that you need to make "simple adjustments" inside the headliner on a new car.
and if it's so simple, then they should be able to quickly do it for you at zero (or trivial) cost
They have to fix it under warranty. Do not let them get away.
Small claims court.
One of the support bows above the hardliner has come out of its slot. Tell Toyota to fix it or hear from your attorney.
Do you happen to know if they bolt in or just slide in? I have been trying to reach and can't find an answer.
So I brought my 2020 toyota Corolla le in because of a nasty metal rattle in the roof. The dealer gives me some bull that I have to pay for it to be looked at unless they find something physically wrong. I paid them 80 to pull the headliner down. They didn't fix the problem and they damaged the headliner. They replaced the headliner and I to them again to fix the roof issue. They claimed all was done. I pick up the vehicle and the headliner was damaged along with the same roof rattle. I said something upon the spot and took pictures. The dealer tried to say they have a video showing no damage and they will not fix it. I put a complaint with Toyota cooperation. Is there anything else I can do?