Hi Scotty,

I have a question/concern about OEM Nissan parts that I recently purchased online from NissanPartsDeal.com - this website SUPPOSEDLY to be an online store hub for all Nissan dealers and they only carry OEM genuine Nissan parts. I'm planning to do a complete brake job so I bought 4 brake rotors for my girlfriend's Nissan, Sentra, SL, 2016. I received the package in a very rough beat up condition with a poor quality packaging and the rotors all have some rust bites and corrosion in random spots. And the rear axel 2 rotors have an excessive amount of black paint on the both sided (inner and outer) of the rotors and it's on the mating surface that supposed to be shiny and free from any paint. I have not seen brand new factory rotors in bad conditions like this. 

 I contacted their customer service and provided them with all the pictures of the rusty spots and requested a return for the damaged parts and they approved the return but they wanted to charge me 20% (Restocking Fee) and i must pay for the shippjng to return heavey package. In addition of the initial expenses of the shipping that I already paid. I would lose around $250. I called their manager and he said either keep the rusty damaged rotors or return it with 20% Restocking charges plus the shipping back. I told the guy.. it's not my fault that you sent me a rusty new rotors inside the oem package. He said they will rust anyways so we are not going to wave the charges. 

He was rude and refused to take the full responsibility of their dealer products. 

Now I'm stuck with these bad damaged rotors and not sure what to do? 

I reported that unfair customer service and scam bad business practice of (NissanPartsDeal.com) to the BBB.

Now i can't return these heavey rotors and get charge again for non-sense fees so what do you think i should do? Please help.

If I keep these rusty rotors how should i treat them? What's the best way to remove the rust bites? Also should I turn (resurface) the brand new OEM rotors? What's the best way to remove that excessive paint on the mating surface? I don't think (brake cleaner)will work. I don't want to contaminate the brand new brake pads with that paint. 

Please let me know your thoughts and and suggestions would really appreciated! 

I truly miss an honest people like you! 

Thanks 

Kris