Hello everyone,
My girlfriend has a white 2016 Honda HRV. It has the paint peeling issue and we did not notice until we moved to the hot weather of Florida last year. The paint is peeling off in patches and is the worst between the front windshield and the moonroof. The paint completely peeled off in patches and the bare metal is exposed. Honda never contacted us that there was a warranty extension on this car and no dealership ever told us about this problem. I knew about the problem after searching on online forums. The dealership actually told us that we had to bring the issue up to them in order for them to do something about it and they would never bring up the issue. Anyways, we scheduled an appointment with Honda to try to get the paint issue addressed. The warranty is only good for up to 7 years after the car was purchased, 7 years was in July. We scheduled the appointment in July, but since they couldn't see us until August the warranty was considered null/void. We contacted Honda directly, but they said they would only pay $1,000 for the $5,000 paint job.
Does any one know what my options are at this point? Is there someone else I could go to hold Honda accountable? If not, then what would be the best method to fix the paint on top of the car? I am guessing the whole top would have to repainted, so would anyone know what is the best place to do this job? We are both students with limited income and paying $4000 now would not be possible. But I also do not want the bare metal on her car to start rusting.
After 22 years of owning only Hondas in our family, this will be the last time I ever buy one or anyone I know will buy one. Never expected to be treated this poorly by Honda, especially due to our loyalty to the brand.
Thank you for your help!
-Mark
We scheduled the appointment in July, but since they couldn't see us until August the warranty was considered null/void
I would have gone to a different dealership that had immediate availability, but that was REALLY rotten of them. Scumbags.
I am guessing the whole top would have to repainted, so would anyone know what is the best place to do this job?
Yes it needs to be repainted. Find a professional body shop in your area. Ask your friends/family (surely somebody has been in a fender bender). Read online reviews.
Hello, we just moved to Florida and most of our friends are students that don't know how to change their own oil and we have no family down here either. Would Maaco be a cheap option where the paint would last at least 2-3 years? Or would you try local shop hopping for the best price?
Wish I could help. I've never used Maaco, but I wouldn't go too cheap. I've been going to the same body guy for decades, but I'm on the opposite side of the continent from you. I would aim for quality, not price, or you'll have rust poking through soon. Ask around.
Would Maaco be a cheap option where the paint would last at least 2-3 years?
If you reported the problem to the dealer when the warranty was in effect and it's in the computer that issue should still be covered even if the dealer could not schedule the work until later. So if you indeed reported the bad paint while the warranty was in effect you may want to escalate this to Honda corporate if the dealer is not honoring it. To get a factory-quality repaint you are talking $$$$$.
As far as Maaco goes, I had a car painted by them and it came out better than expected, but that was around 30 years ago. I also know others that have had Maaco paint jobs and they've been OK. You have to set your expectations though - it's not going to be the equal of a $5000-$10,000 or more paint job. Maaco paint tends to look a bit "dry".
To get a decent job out of Maaco you need to do as much of the prep work yourself as possible (removing and masking trim) and get one of their "premium" paints. A friend had their 2004 Santa Fe painted at Maaco about 6 or 7 years ago with what at the time was their $1500 paint job. It looked pretty good, much better than the failed clear coat on the original paint, but definitely not factory. Looked great from 10 feet away, up close you could see small defects. At this point it's still not bad but there is some fade on the roof. (The vehicle is not garaged.)
The quality also varies between different Maaco shops. What you want to do is take a look at finished jobs they have on hand to check for orange peel, overspray, runs, etc.
Got any pictures you can post?
Hello, I do not have any pictures currently and my girlfriend is at work with the car. But these are pictures are from other owners and they are exactly the same. Just ours is more concentrated to the area in front of the sunroof.
https://www.carcomplaints.com/Honda/HR-V/2016/body_paint/paint_defective.shtml
Anyways, we scheduled an appointment with Honda to try to get the paint issue addressed. The warranty is only good for up to 7 years after the car was purchased, 7 years was in July. We scheduled the appointment in July, but since they couldn't see us until August
Nothing you can do now,
You should have gotten there at the original time you scheduled and DEMANDED them take you in.
Does any one know what my options are at this point?
You didn't come to them during the warranty period, so no options are good now.
Options are:
- live with it if you think it won't rot
- Put primer on it as an ugly but cheap fix
- Pay a few grand to repaint it, but the non original paint will fall off eventually.
this will be the last time I ever buy one
If paint is your biggest issue with modern Hondas, wait for the HRV CVT to blow up.
There's yet another software update to try and make the crapshoot that is it's transmission blow up less frequently.
https://static.nhtsa.gov/odi/tsbs/2022/MC-10211088-0001.pdf
Never expected to be treated this poorly by Honda
Honda said they won't repair a car that's out of the warranty they extended,
Toyota often refused to repair cars under warranty.
{pear}:laughingoutloud:
If it'd be a Toyota they'd tell you, it's not our poor paint - it's the SUN!.
The same way they tell you it's not crap EGR systems - it's the fuel!
It's not our engines having way too much blow by - it's the drivers driving for distances that are too short!
Or recently they pulled the same trick with scotty, as he described here: https://carkiller.com/scottykilmer/qa/corolla-rev-goes-up-but-speed-stays/#post-249357
loyalty
It's a corporation, not a person - you should have 0 loyalty to any corporation.
As they have and always will have absolutely 0 loyalty to you.
Sure seems like Honda and Toyota/Lexus have had issues with White paint over the years. My Lexus GX and a friends white Accord have the peeling issue.
After I could not keep up with touching up, I had it painted at a good local shop for pretty cheap, $1700 with 5 year warranty in Georgia for my fairly big GX470.
If yours was peeling as bad as mine was, you may could scrape it off fairly easy. Mine would come off with a credit card. If you could clean it off pretty good, you may could get a much better deal on the paint.
