Just thought I would provide an update to this topic.

After about a week dealing directly with Kia Corporate…again…they finally researched the issue from their end and determined I was NOT crazy. When the vehicle was manufactured these two features (HBA and DWA) were never programmed from the factory.  They had to force my local dealer to activate via OBDII as such along with an “apology.” Worst part about it was corporate simply forwarded the same damn TSB I had provided the local dealer from day 1.

It was extremely frustrating to see no matter how educated I was on the issue, they still can’t see past their cookie cutter understanding  of their own product.

I can almost guarantee all 2019/2020 Kia Sedona SXs have this issue, but most people just don’t pay attention, I mean it is a mini-van. If you own this vehicle, fight for what you paid for!

-Chris-

Well from my experience Kia dealers really don't give one rats ass about their customers. But do tell them you're going to visit Scotty and he's going to make a video about the whole problem hopefully you still have the sticker so I can show that and I'm sure they'd fix it then maybe they'll even do it without doing that

I have had similar experiences with dealers vs KIA corporate. The dealers won't budge an inch while KMA will get any reasonable request fixed. I had a dealer sell me a 5 year service contract on a brand new car. Turned out Kia provided a 5 year warranty with the car. They would have been collecting twice 1st from the third party contractor and then Kia on every repair. I found out when I received two questionnaires from Kia and the third party contractor asking how my service experience was on the very same repair. This was before the repair had been completed and my wife had been driving a loner car for two weeks. I politely answered both surveys stating when the car is finished I would gladly be willing to give them a review. I also pointed out there appeared to be some thing odd about getting two surveys. I got a call from Kia corporate in Irvine CA and explained the situation with the stipulation I was not really complaining about any thing just that the situation seemed a bit odd. I then got an angry call from the service manager demanding I call back KMA and retract my previous statements. Mind you the car is still not fixed and I really have not complained about anything. Well the car got fixed and I was on my way. I got another survey and made a comment about the fact I had to buy a service contract on a brand new car that was supposed to come with a factory warranty. Did not hear any thing back. 1 month later I received a surprise check in the mail. KMA had refunded the full purchase price of the third party contract along with the cost of a piece of trim that was broken when I took delivery but was never replaced.

KMA gives the dealers a lot of latitude. They know the dealers need to make money to survive. They also want to keep their customers happy. That was two years ago and that dealership is now boarded up and deserted. I recommend that if you have a Kia and the dealer is giving you a hard time call KMA irvine. Since then I have had several instances where they resolved issues with intractable dealers.

I am not endorsing any particular car brand. Responsible spokesmen with opposing viewpoints are offered a opportunity for rebuttal.

PS when I was visiting their service department they had blown engine blocks piled up  all over the place. I asked a mechanic about them and he said "You don't want to know".

What ever you do don't tell my wife. {black}:sweaty:

I am providing the links to both TSBs. Hopefully your dealers will take these as opposed to other channels.

HBA: PS623

https://static.nhtsa.gov/odi/tsbs/2019/MC-10165585-0001.pdf

DAW: PS646

https://static.nhtsa.gov/odi/tsbs/2020/MC-10172121-0001.pdf