Hi Team Scotty Kilmer!

Would love to share with the forum scam Kia dealership is running in India, Kia being a new entry in India has already indulged in such practice.

The post is about how the dealership swapped working MCU with a cracked one replaced from a demo vehicle and in the process damaged/scratched the ac vents.

All this unfolded when the user installed dashcam recorded the conversation between two service personnel taking the vehicle for the ride in absence of customer. Little did they know that the dashcam was recording their conversation all the time.

After the customer complained about the faulty MCU, they promised to replace it with a brand new one, and this time they installed a used unit which already had 10 Bluetooth users already paired in the unit and location in map was fed by some user. Taking this matter to the dealer they again promised this will surely be replaced with a new one.

Thank you for reading

Have a wonderful day ahead.

Love from India 🇮🇳

       Cheers

P.S -

User quoted: Background of why my car went to service centre:

From the day 1 of delivery my infotainment system was hanging and lagging during long rides I complained about this to Safdarjung Kia(Dealership) and they asked to visit their service center at Okhla.

I visited Kia Service centre, as my infotainment system used to stop responding every now and then. To this, the service centre people kept my car for 4 days as their expert couldn't figure out the problem. After receiving back my car I noticed they had broken my AC vent surface and there were scratches all over the surface of the dashboard.

After using the car for few days since the infotainment system was working fine, in order to replace my AC vent I had left my car in service centre on 03.01.21, till 05.01.21 I did not received any update regarding my car so in the evening of 05.01.21 I went to service center just to check what is actually happening to my car. The AGM service called me and said the screen got broken during installation of AC Vent and asked me to give him a month to arrange a new infotainment system as it is not available with them in stock and it might take 30days to procure it from Mobis, they requested me to wait till then. I took my car back to my home as there was no point of leaving the car with them for 30 days. When I checked my Dashcam footage I was shocked to see in the video the guy clearly saying how he changed my screen with broken one of their own test drive car. This is what actually fraudulent practice in being done at service center I am really saddened to see the ill condition of my car now which is just 35days old, They promised me that they will replace it with a new unit within 10days after waiting for another 10days I went to their service center where they another Infotainment unit stating its a brand new unit, when i was coming back to my home i found there were 10 mobile phones were already paired with the system also in maps location were already fed by someone else, as how could a brand new unit have all this customer data, i immediately called the service center that they have again installed an old unit into my car they again started making excuses and asking for another 10days for brand new unit. This is how they are cheating customers and I am one of them.