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Problems with WIX filters


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Stop buying WIX Filters. What da heck went wrong with WIX filters and product Quality & a "Go pound salt" customer service?

Called WIX customer, 10/25/2023, their 'customer' service guy refused to Warranty 7 of their filters, that they even agreed was assembly wrong at their factory!

Returns Building
1525 Marietta St.
Gastonia, NC 28052
Phone: 704-869-3700

Guy matched the build dates to via their stamping on the opposite end of the threaded canister:12022DG (January 2022, DG for Dixon Plant:

1525 S. Marietta St.
Gastonia, NC 28054
(PO Box 1902
Gastonia, NC 28053-1902)
Phone: 704-869-3700

Then asked for the thread information by the stamping by the hole: 

Stamping read: M22-S (which even the guy said was utterly wrong, and was built wrong!) 7 filterS were all assembly wrong AT THE FACTORY.

The correct threads are 13/16-S.

Guy said it was NOT THEIR PROBLEM!

Go! talk to whom you bought them from, and ask them for help, and hung up!!! NO kidding! 

Would not even let me talk to the Supervisor. This guy was being such a jackass, said, "I am the only one that works here."

I did call WIX customer service  back later that day, and spoke to a woman at the call center. Asked to speak with the Supervisor but was only allowed to leave my name and phone number, on 10/25/2023... no call back (of course).

Order information: Amazon, for $121.99, ordered set of

 ORDER NUMBER: 112-7890970-9853030
 EXPECTED BY:  Apr 20, 2023 - Apr 25, 2023

Amazon Order Policy:

"You are not eligible to request a refund

Sorry, this order is not eligible for a refund under the A-to-z Guarantee because the order is too old. Please refer to our help pages for more details on the A-to-z Guarantee policy."
Reached out to the Amazon Seller about the entire problem


<link removed - mod>

Absolutely NO response from them either.
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4 Answers

Yeah, that is very pathetic and disappointing, to say the least.  My last Wix product (which is still in my vehicle) was an air filter.  I don’t know if the quality issues you cite are systematic at Wix or what the heck is really going on but something to be watchful for.


I guess this is one reason Scotty gets parts from an auto parts store so he can return if there’s an issue.  And a lesson learned here is to immediately inspect whatever you purchase and receive so you can return it before it’s too late.  Many of us get lazy about that, but we should get into a better habit.


Scotty read it at 8:30


Thanks for the heads up. 


Are other brand filters that much better and that much less expensive than OEM filters? For the past 10 years or so I always  buy OEM filters and find that if you shop around you can get a good deal on them from online dealers / retailers or even local dealers.  My local Toyota dealer often runs 20% off promotions on on their website for different filters, including oil, cabin and air filters.

Often, aftermarket is much better than OEM.
If you see deeply discounted so-called "OEM" online then there's a good chance it's counterfeit.