So my question has more to do with the method the shop used to determine the issue of the fault code. I had the vehicle scanned at my local parts store for free and it indicated a solenoid in the transmission, having owned the vehicle for since 2016 I am not noticing a difference in the vehicles performance. so the shop tells me they put the vehicle on a lift and removed the trans pan and inspected the fluid and discovered metal fragments in the fluid so the mechanics advice is to replace the trans. So this shop reassembles the trans and refills lost fluid ,parks the vehicle and then calls me to tell me I need a new transmission. This makes no sense to me because if I said ok replace the transmission ,they reassembled it for no reason and with a straight face both the advisor and shop manager tells me this is how they do it because the lift used has to keep getting used. I asked for proof that the fluid they were showing me came from my vehicle and they couldn't but being a dealer I really couldn't fight the charge more than I did. so I just wanted your opinion on how they did their inspection thank you always for being truthful it means the world.
Car model? Mileage? Year? When was the fluid changed last before this time?
What exactly is your question?
Your transmission was never removed or disassembled. All they did was look inside the pan. If there was any metal shrapnel then it needs to be replaced. This is normal.
I don't understand the issue.
They said to me the pan was removed and reinstalled. why put it back together if it needs to be replaced. would you put an oil pan back on a bad motor?
Yes.
Why wouldn't you?
Yes, you would put the pan back even if eventually removing because you wouldn't want any residual oil in your engine or transmission (which there would be) to drip all over the floor creating a slipping hazard or a mess to clean up.
understandable what about adding more fluid I don't understand why they would add fluid without discussing it with me. my vehicle was parked and ready for pickup before they called me.
I thought he explained it. Sounds like they were slammed with customers, and needed to keep rolling vehicles through the shop. They don't always have time to chase down customers. Especially if there's a chance they're going to decline service. Just tell them you don't want to pay for the fluid.
This is what you get at a dealership. Take it to a professional transmission shop for proper diagnosis and repair if necessary.
Bring your vehicle to a dedicated transmission shop. Dealers are useless.
I was going to suggest he get a second opinion at a non-dealer transmission repair facility. Hopefully he'll find someone that is trustworthy.
They buttoned it up and filled it with oil to move it out of the way. Can't move it with a dry tranny. If they left it open w/o the cover would leave them liable for any impurities that infiltrated the uncovered parts. I'm pretty sure these guys are not mind readers so they put it back together until they got an answer from you on what to do. If they left it open and uncovered and you told them not to replace the tranny and you drove it w/o the cover (busy people can forget stuff), then they would be liable. They put it back together to cover their butts.
even if he did replace the transmission, the pan has to go back on the old one.