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Can you do a video on technical service bulletins

  

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I have a 2011 Honda Pilot with 177K miles which I purchased new in April, 2010.  For the first few years, I went to my local Honda dealer for service because I had an extended warranty (I would not buy again) and they provided a free loaner car.  Eventually, the quality and price of service became issues, so I switched to an honest and knowledgeable local mechanic.  When my car had around 130K miles, I discovered it was burning oil.  My local mechanic said there was a technical service bulletin on this issue for my vehicle and I should contact my dealer.  I did so and they said my car was too old with too many miles for them to warranty the problem.  I have since been adding oil periodically and changing 2 spark plugs (#3 and #5) as they get fouled - around every 20K miles.

I kept every document from the day I purchased this car, and went back to discover that this problem began when the car was 3 years and 2 months old with 61K miles on it.  I went to the dealer because the emissions and vsa lights came on suddenly.  I was never informed the car was burning oil and that the engine should be rebuilt based on the TSB.  Instead, they put a generic code on the invoice and sent me on my way, probably hoping I would never know, and if I ever did find out, it would be too late.  They were right.  I have since looked up all TSBs for my car and was shocked to discover the number of them which indicate potential problems with all aspects of the vehicle.

I think it would be helpful to cover what these are and inform car owners to be aware of them.  I wish I had been.


1 Answer
1

You can find TSBs on carcomplaints.com

As an example:

https://www.carcomplaints.com/Honda/Pilot/2011/tsbs/

They are also listed on AllDataDIY (subscription based online service manual).  See link below in my signature.


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