Sorry to hear that man. I had to sue Ford to get them to buy back my 2018 F150. You're not likely to get anywhere with Ford customer service. They will just keep telling you, "You don't  qualify for a buyback based our criteria."

What you want to do is look up your state's Lemon Law and see what the qualifications are. Pay particular attention to how many days it must be out of service and how many repair attempts the dealership gets to remedy the issue. Keep all of your work order copies in a safe place. Once you hit your Lemon Law requirement, contact Ford one more time. Explain to them that it qualifies for your state's Lemon Law and you would like a buyback. In my case, they said too bad so sad and to call them when I had an attorney. Literally on that last part. 

If it comes to that, look for a GOOD Lemon Law attorney in your area that will take your case pro bono. Mine did just that and I paid $0 out of pocket. Be aware that once Ford knows you have a lawyer, they will kill all lines of communication so make sure you have one and he/she is ready to take over. 

The law office will then send Ford a cease and desist letter instructing them not to contact you and that they are handling all communications about your case. Ford will likely then ask for copies of any work orders you have to be sent to their corporate office. Send them to YOUR attorney and have them mail them out. Ford has 30 days from receipt of your materials to decide what their plan of action is. In my case, they declined a buyback on the 29th day. Bear in mind, this was on a 6 month old truck with 6k miles on the chassis that had been through 3 motors and a transmission. They truly don't care.

Anyway, my lawyer filed suit and a court date was issued for 4 months later. 1 hour or so before the trial was to start Ford's lawyers (They had 6!) decided to settle. There was some negotiation, and we agreed on an amount. 14 days later, I surrendered the truck to the Ford dealer I purchased it from and picked up my check.

Things to be mindful of:

1. Ford will try to make you pay a "usage fee" for the miles on the truck. A good lawyer can have that dismissed. Mine did.

2. Ford will delay as much as possible, so the sooner you start getting your paperwork together, the sooner you can get through the process.

3. MAKE YOUR PAYMENTS ON TIME OR EARLY. If you are one day late, they will just repo your truck if it is financed through Ford and say you didn't meet your obligation on the loan.

The process is terrible and I'm sorry you have to deal with it. That is the best advice I can give you though. Trying to go at Ford without an attorney likely will not yield a result. My litigation took an entire year before finally getting resolved. Good luck.

Sorry to hear that. A couple suggestions - keep going up the chain of command with Ford. Look up "How to carpet bomb a corporation" (On social media). Polite, but persistent. Document when, where, who on each step. Learn what the Lemon laws are in your state - there are lawyers who specialize in Lemon Law, but I'd start with researching online.

I know it sounds like a pain in the a**, but if you want a Meagacorp to do right by you, you've got to make it a pain in THEIRS not to give you what you're due.