We own a 2008 Toyota Highlander Limited with 182,000 miles.
The white paint was flaking off and Toyota made good on this problem with many of the Toyotal/Lexus models and repainted our car for free as part of their paint problem program.
Our local Toyota dealership performed the work. Paint job looks great.
Problem is they damaged our vehicle.
The front passenger door was rubbing against the front right quarter panel and scraping off the brand new paint. They fixed this issue.
They damaged the front right passenger door panel. They are going to repalace it if they can order the correct part the second time around.
Now, here is our problem they will not fix. The rear lift gate does not go down when you press the button on the lift gate, remote, or the button on the dash. It just gives you a double beep. Worked perfectly fine before bringing it to the dealership.
The collision center manager claims that the Pinch Sensor is dry rotted from the car being 14 years old. I inspected it. It is not dry rotted. The rubber was sliced open probably during removal/re-installation.
He want us to pay $650 to replace and install a new Pinch Sensor saying he's giving us the "Insurance Rate". I tried explaining to him that this what not a problem before we brought the vehicle to them and we are not those people who try to get existing repairs done for free. He's not budging.
Is there a way to get a history report of the fault codes on the vehicle?
If I can prove that the car had no Pinch Sensor fault codes before we brought the vehicle in and then there were fault codes after the work was performed I can get them to pay for the damage they caused.
I guess nobody takes ownership for their mistakes these days. Three different areas of our vehicle were damaged by the dealer and we had to be the ones to find the problems and then go back to show them.
Let me know your thoughts.
Thanks for taking the time to read my question.
Is there a way to get a history report of the fault codes on the vehicle?
only if you recorded it yourself (something I always do).
Otherwise, no, there is no date/time associated with diagnostic faults.
If they're refusing to fix what they broke, but they admitted they damaged the other two things, you could consider escalating to Toyota corporate and bypassing this dealer. If he gave you an invoice with parts and didn't charge any labor for replacing them, you might have a plausible case. That's proof they admitted it. Toyota Corporate definitely wouldn't appreciate them treating their customers and their vehicles like this.
Be prepared for possible small claims action if the dealer won't budge or Toyota corporate won't help. Or call the dealer and tell them you are doing an interview with your local TV station about their lousy service and it will be on the evening news. This might get a positive response.
If that won't work, mention Scotty. He has said that usually helps.