I recently purchased a certified preowned 2022 Tacoma. A day after I bought it, I realized the tires on it were mismatched. After speaking with Customer Service, we agreed over text, so in writing, that they would put Goodyear wrangler tires on the vehicle since that was OEM spec.
when I went to get it done in person they changed their mind and picked the cheapest tires possible.
The tires they are insisting on putting on are not the same weight rating as the wrangler OEM tires. In order for a Toyota to be sold as a certified preowned according to the website they need to be the same ratings at the OEM. The load index is 112, significantly lower than the 118 load index of the wrangler tires.
I've already contexted their cooperate and they say the dealers are independent so they cannot do anything , even if the dealer did not honor the certified preowned contract.
idk what to do. Turning to the car community. Am I stuck with these tires now?
If a company breaks a written and signed contract, then that's grounds for litigation. They are testing your conviction and not taking you seriously, because they know that most people will just roll over , and go home. Usually in this situation, all it takes is for you to give them the hint that you're not just going to take it, and that you'll pursue it all the way if need be. They might grumble, or try and stall, or distract you with excuses, simply because they'll make more money by blowing you off, but ultimately they will have to give in, because they know full well they'll lose in court.
So just keep pressing harder and harder. It's all a game to them and unfortunately you have to play hardball with these slimeballs if you want to get satisfaction. They're just trying to avoid paying out of pocket.
Dealers are horrible. Fight them as much as you can. Keep pestering.
Please control your language. I'll give you a warning this time, but please read the rules on the front page. Next infraction will result in immediate removal. Thanks.
I would contact a few lawyers for free consultations to see what options you have in this case. I have had good advice doing it this way without any charge. The dealership is a corporation which means corruption. I'm leery of doing any business with them even buying OEM parts, they have given me a hard time because I want the part numbers verified to my vin #. Good luck and don't take no for an answer. The other thing is maintenance after the fact. I would NOT go there for any work. When you get the tires you want be sure to take video/pics of the engine and body all over in case they try to break/change something that will fail 6 months down the road out of spite.
